Why is alexa not playing music1 min readReading Time: < 1 minutes
If you’re having issues getting your Amazon Echo to play music, you’re not alone. Unfortunately, there can be a lot of reasons why Alexa might not be playing your tunes, and troubleshooting the issue can be something of a challenge.
One of the most common reasons that Echo users experience problems with music playback is that they have not enabled the Amazon Music service. If you’re not a Prime member, you’ll need to sign up for a monthly subscription in order to access Amazon’s music library.
Another common issue is that Echo devices might not be connected to the same network as the music you’re trying to play. Make sure your Echo is connected to the same network as your phone or computer, and that your music library is accessible from that device.
If you’re still having trouble getting your Echo to play music, there are a few additional things you can try. First, make sure that the music you’re trying to play is in the correct format. Echo devices only support certain audio formats, so if your music is in a format that isn’t supported, it won’t play.
Finally, if all else fails, you might need to reset your Echo. This can be done by pressing and holding the Microphone off button for about 20 seconds. Once your Echo has reset, try connecting it to your music library again and see if the issue has been resolved.